Recently, Qoo10 is a shopping site where users are rising rapidly.Mega discounts are exciting every time, and you can buy Korean cosmetics that you can't buy in Japan ... It's one of the shopping sites that I often use.
I sometimes hear bad rumors such as "There are many fake except for the official shop", but I always checked reviews before buying or buying them at the official shop as much as possible, so I thought "I'm okay!"I did it.
Yes, until that day ...
[Trouble suddenly]
What I purchased was a case with ultrasonic cleaning function of contact.I wanted to be able to wash the contacts neatly, and I thought it was convenient because it was a set of dropper, tweezers and charging codes.
Of course, I checked the review before ordering, but I found a review that I was worried about saying, "I was told that the shipping cost was a buyer if I contacted me because I did not have accessories."
However, other reviews are almost highly evaluated.It was a domestic shipping shop, so when I ordered "Well, it's okay" ...
Lie ... I don't have the tweezers and dropper of the accessories.
[If you contact us ...]
I have never been in trouble by mail order.I was upset and I put a tsukkomi in the mysterious Kansai dialect, but if you think about it, if you think about it, you will be able to respond to exchanges.
I thought so and contacted the store.But……!
Although it is easy to admit that it is a mistake in the store, there is a slight anxiety in a slightly suspicious Japanese reply.
I bought it because I didn't have it!What is a little refund!?
[To the real development]
After that, I have exchanged several times, but the conversation that does not engage with Bimyo continues.
At the end of the phrase, "I will bear the delivery fee", what does it mean?!
I repeatedly told me, "I want to use all the accessories. I want you to pay the shipping cost because it is a mistake in the shop."。
[Easy solution]
I was in trouble because the conversation with the shop was no longer engaged, so I decided to contact the Qoo10 customer center.Then a polite reply came!
If you send a photo of the product or the image that you purchased at the shop (I attached an image of the receipt that you can download), you will check it at the customer center and contact the store.。
When I attached a photo as instructed and sent it, a few days later, the dealer noticed that "new products were shipped."Was good……!
[Be careful!]
Although it was successfully resolved, it took a long time to prepare photos and take time to resend ...Above all, it is a mental burden to interact with the store many times while thinking, "Is it really okay?"
After all, it is best not to shop at a store that is a little suspicious to avoid trouble.
・ Be sure to check the reviews before purchasing ・ Avoid if you find a little suspicious review ・ Don't worry because it is domestic shipping ・ Choose a major shop you can be trusted.
In the future shopping at Qoo10, I realized again that I had to be more careful about the above.
If you are in trouble and do not solve it even if you contact the dealer, please contact the customer center immediately!
Reference link: Qoo10 Customer Center writing / shooting: Natsuki Gojo Photo: (C) Pouch